Digital Strategy

We work with clients to develop a strategy that leverages digital technologies to drive innovation, improve efficiency, and enhance the customer experience. An essential component of any organizational transformation effort is to ensure that the organization is able to take advantage of the many opportunities afforded by new technologies such as the Cloud, AI, Web3.0 and IoT.

Sustainable Business

Using business design methods and circular practices, we focus on creating a strong and sustainable business. We are concerned with both strategic and operational considerations using an iterative process that involves defining policies, improving of process and optimising operations to unlock value and shift the emphasis onto sustainable and regenerative practices in the circular economy.

Customer Experience Design

We energise and create innovative new brands by through the application of user experience design methods, human centred design principles and inspiring creativity. CX is the primary touchpoint for customer engagement, it’s the foundation of customer loyalty and retention, and it’s the most direct way to drive revenue and customer acquisition.

Enterprise Platforms

Our goal is to assist organizations in applying design thinking and leveraging marketing technology to create relevant and immersive experiences that integrate the brand’s story and values into the customer’s own story. Our approach leverages a ‘Converged Media’ strategy to increase brand awareness, authenticity and customer engagement in store, on the Web and in the Metaverse.

Designing Services

Services are becoming more connected and more complex. We focus on designing and improving the service experience for customers by understanding their needs and expectations. We design the service delivery process, the customer journeys, define reusable patterns and define physical and digital touch points that make up the service experience.

Product Design & Development

We help you identify the needs and requirements of users by applying a rigorous process of research, design, prototyping and evaluation. We create user flows, wireframes, and prototypes to visualize and test with users the experience, interface and features before building with speed to then release and iterate with velocity.

Technology & Engineering

We architect and build platforms that are the foundation to launch new products and services, explore opportunities in new markets and build business value in the product-service continuum. We support businesses to respond more quickly to market changes and customer demands. This can increase the ability to adapt to new business models and exploit market opportunities.

Artificial Intelligence and Big Data

Data is the new oil. With the vast amount of data being generated every day from various sources such as social media, online transactions, and IoT devices, organizations are able to gain a more comprehensive understanding of their customers, markets, and operations. The future of business is one where AI is leveraged to increase employee efficiency, optimize supply chains, and enhance the customer experience. We call this the “algorithmic enterprise.”

Associates at the Factotum collective are thought and practice leaders that have helped define the way many of use are now scaling our design capabilities using research and design operations thinking.

Mary Radcliffe, Head of Design Operations

As early adopters and pioneers of service and business design Factotum have been at the forefront of new ways of designing and improving services since the beginning. The continue to lead by developing new methods and process that leverages agile and lean principles to get new products and service built fast and relaxed into the marketplace

David Waterman, Senior Design Director at AT&T/VTech/SNOM