Our History
For more than 25 years, Factotum has helped some of the world’s most successful organizations transform and to become digital first innovators.
Our Purpose
To help people achieve their vision of the future
We believe in creating a vision of the future that is realistic but ambitious using technology to empower an organisation on its transformation journey.
At Factotum, we help organisations in the private and public sectors develop new products and services that meet the changing expectations of people and the needs of society while breaking down cultural barriers to create inclusive experiences.
We help organisations transform by leveraging technology and data so they can unlock value today, to be relevant tomorrow. We call this the power of ‘NOW’ – where we focus on delivering impact and value quickly and then scaling with velocity using lean start-up approaches and agile principles.
A collective of associates with a common purpose
Factotum is a collective of professionals that have a range of expertise in digital transformation, design strategy, customer experience design, service design, business design, circular design, branding, and marketing.
We are designers, technologists, business experts, and thought leaders with a wealth of knowledge and expertise with a shared vision and common purpose… to be build a bright future.
Peter Fossick – Principal
Digital Transformation & Innovation Strategy
Pete is a digital transformation strategists, futurist and innovation leader with a background in transformation, innovation and design gained while working with IBM, Boston Consulting Group, EY-Seren, and Publicis Sapient among others. His sector experience includes Banking & Financial Services, Gaming, Government Services, Energy, Telecoms, IoT, Sustainability, Web3.0 and the Metaverse
Douglas Smith – Principal
Service Design & Customer Experience Strategy
Douglas is a service designer and expert is customer experience. He has considerable experience gained while working with EY-Seren, Engine, Nationwide, EDF, PublicisSapient among others. His sector experience includes Banking & Financial Services, Energy, eLearning, Retail, eCommerce and Leisure.
Marcus Kirsch – Principal
Business Design & Organisational Strategy
Marcus is a business design leader and service designer with a wealth of experience gained while working with WPP, EY-Seren, HSBC and PublicisSapient among others. He is the author of the ‘The Wicked Company’ and hosts a podcast. His sector experience includes Energy, Banking & Financial Services, Media & Advertising and Healthcare.
Our leadership team and associates have a wide range of project experience gained by working with leading corporations
Factotum 